Shipping policy

Welcome to Project Mix! We are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand our shipping procedures, rates, and timelines.

1. Shipping Destinations

  • Domestic Shipping: We ship within The United Kingdom. Standard and expedited shipping options are available.
  • International Shipping: We ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes.

2. Processing Time

  • Order Processing: Orders are processed within 2-4 days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Custom Orders: For custom or personalized items, please allow additional time for processing. The estimated processing time will be provided at checkout.

3. Shipping Rates and Delivery Times

  • Domestic Shipping:
    • Standard Shipping: 1 to 3 weeks, Depending on the product.
  • International Shipping:
    • Standard International Shipping: Depends on the respective region or country.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

5. Customs, Duties, and Taxes

  • International Orders: Orders shipped outside of The United Kingdom may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
  • Customs Clearance: Please be aware that customs policies vary by country, and delays in customs clearance may occur. You should contact your local customs office for more information.

6. Shipping Address

  • Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Changes: If you need to change your shipping address, please contact us immediately at project.mix@gmail.com. Changes cannot be made after the order has been shipped.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at project.mix@gmail.com. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage. We will assist you in filing a claim with the carrier.

8. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
  • Restricted Locations: Certain products may be restricted from shipping to specific locations due to legal or regulatory reasons. You will be notified at checkout if this applies to your order.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at project.mix@gmail.com. We are here to assist you.